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Return Policy

RyGo Shop is committed to making your shopping experience a success.

If you change your mind or are not 100% satisfied with your purchase, we will accept returns of unused merchandise for up to 14 days from the day following receipt for a refund or 28 days for an exchange, or 30 days if the goods are faulty or wrongly supplied. Proof of purchase, such as a copy of the original Delivery Note is required for reimbursement of the full purchase price. In all cases, unless otherwise agreed, refunds will be made to the card used for the original payment.

Internet purchases will NOT be accepted as returns to RyGo Shop Retail Stores or other stockists. They are identified on the invoice as such, and must only be sent back to our eCommerce Returns department.

 

RETURNS

To return your unused products for a refund please follow these steps:

We will assess whether the returned goods are in perfect, unused condition, and if so, the refund will be made within 30 days. we will refund the full purchase price and standard shipping cost within 14 days of receiving the returned goods. We will only refund to the same payment card used to place the original order.

If the returned goods are not of acceptable condition, we will contact you to offer a reduced refund or to arrange to send them back to you. If you do not respond within 14 days, we will just send them back to you.

 

EXCHANGES

Unfortunately, we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed as soon as we’ve received your unwanted items.

 

DISPOSAL

You can now recycle your old Electronics with us.

If you’re buying a new watch, we will recycle your old one for free.

WHY RECYCLE?

Unwanted electrical equipment the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances, e.g. from batteries, will leak out and cause soil and water contamination – harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol.

For RyGo Shop watches, it is usually to be found in the Warranty or Instruction booklet.

Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

WE CAN HELP

We are pleased to offer our customers the chance to recycle their old watch on a one-for-one basis. When you buy a new watch, we will take back an old one for recycling. Please ensure that it is clearly marked for disposal (not repair) and return it to:

RyGo Shop Returns
74 Becher Street,
PearTree,
Derby,
Derbyshire.
DE23 8NN.
The United Kingdom.

WHAT IS WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

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